Jason A. Burkins

jason@burkins.net

Experience

Silver Line Setter Operator

Newell/Rubbermaid American Saw & Mfg. Co. East Longmeadow, MA

August 2004 - January 2005

• Operated multiple complex machine in a manufacturing plant in the production of band saw blades.

• Attention to detail, trouble-shooting, time management and ability to work in a team environment were key skills utilized.

Broadcast Operations Assistant

Radio Reading Service, gw Springfield MA

May 2002 – December 2005

• Prepared and produced on-air material and handled the technical, on-air, and pre/post-production work involved in radio station operations.

• Other duties include interacting with the public, answering telephone calls, organizing amd supervising volunteers, verbal and written communications and assisting with special projects as needed.

• Served in strong advisory role to support of the executive director.

• Part time position.

Field Coordinator - Hampden, Hampshire, Franklin Counties

Matthew W. Kinnaman for U.S. Congress Campaign Western Massachusetts

January 2002 – November 2002

• Coordinated all campaign field activity for 30 plus towns and orchestrated all facets of the process of building a field organization.

• Recruited and supervised volunteer staff of over 50 people.

• Organized, and set up appearances and events.

• Verbal and written communications with the media, general public and potential supporters of the candidate.

Investor Service Specialist, Broker Dealer Support

PFPC Global Financial Services, Inc. Westborough, MA

October 2000 – December 2001

• Premier Services team for the back offices of the top 40 broker dealers in the industry. Duties including finding resolution to trade problems and working as service middle man between broker dealer firms and the fund companies. Daily duties include answering back office calls, tracking production and caller data, researching questions and issues, handling trade price protection, trade corrections, trade error resolution, firm notification on service announcements, contact and work regularly with all departments within operations in mutual funds broker dealer service environment.

• Assigned as one of five dedicated contacts charged to handle issues, questions and communication between PFPC's fund management clients and some of the top 40 broker dealers in the industry. Firm assignments included: Charles Schwab, Linsco Private Ledger, Robert W. Baird (Northwestern Mutual Life), U.S. Clearing, Deutsche Bank Alex Brown, Edgewood Services, Advanced Clearing, H&R Block and Janney Montgomery Scott.

Mutual Fund Order Desk Associate November

MML Investors Services Inc. MassMutual Springfield, MA

July 1999 – October 2000

• Process daily business for largest insurance company based broker/dealer in the industry. Order Desk deals in mutual funds and annuities. Duties include organizing paperwork, retrieving missing paperwork from representatives, date processing and assisting in representative services.

• Duties also include taking telephone orders from representatives, dealing with fund companies on behalf of clients and working hand in hand with the rest of the operations staff in an effort to provide quality service to the clients.

Education

Undergraduate Coursework, Communications

American International College Springfield, MA

September 2003-Present

Junior level coursework ongoing in media studies and marketing on a part time basis. Pursuing a B.A. degree in Communications Department, School of Arts and Sciences.

Undergraduate Coursework, Telecommunications

Springfield Technical Community College Springfield, MA

September 1994 - May 1997

Coursework completed for transfer credit in Telecommunications and liberal arts programs.

Skills

• Customer Service - Strong customer support skills developed through more than 3 years of telephone and fast to face interaction and the ability to build strong relationships with customers and consistantly deliver quality service.

• General Office - Extensive experience in most general office duties, with strong computer skills, 40 plus words per minute typing skills, aptitude for learning new programs quickly and strong organizational skills.

• Oral/Written Communications - Strong skills and experience in both written and oral communications through employment, education and community involvement.

• Problem Solving - Strong problem solving experience in both financial services, human service and customer service. Ablity to find a solution and think outside the box wen necessary to resolve an issue.

• Leadership - Experience in bringing people together as a team, to lead large and small groups toward a goal and produce results.